Warranty
Say It and Do It
The Livoltek Warranty is the strong support and promise to you, that we are stand behind the quality of our products. And will provide the full lifetime service for our customers. All the Livoltek products are thoroughly tested before they leave the plant. If there is a product-related issue within the warranty period. It will be replaced (including all updates) or repaired and on its way to you in the shortest possible time.
Warranty Policy
Registering your product warranty is the first step to starting our service. it is recommended that register no more than 6 weeks following the successful installation and commissioning of the Product where possible. Thus we can provide the warranty query service, you can check online if your product is still under warranty and eligible for replacement or repair.
If your product is still under warranty, you can contact your installer for a warranty claim. Provide the necessary information as the warranty documents are required. For more detailed information, please refer to the warranty terms and conditions of our specific product line.
Claim Procedure
It is the customer’s duty to contact LIVOLTEK in the event of a warranty claim with the following information:
- Contact information of the user.
- Product(s) information such as serial number(s).
- Installation date and failure date.
- Valid warranty certificate
- Installation information such as brand, model, number of PV panels, error message on LED/LCD screen, description of actions before the failure.
- Purchasing invoice, receipt, commissioning report, or any other document which can prove the purchase of the inverter or accessory, or the date of installation.
- RMA Application form in writing and submit to LIVOLTEK for review and approval if there must replace a new device.
Warranty Activation
Extended Warranty Activation
The extension is available for purchase up to 24 months from the commissioning date of the product.
Do you need our help?
If you have any questions, please do not hesitate to contact us.